Household Name Building Society

The Quest:

Like many major financial institutions, this building society needed to change many embedded processes, procedures and behaviours during the most challenging time in this sectors history. Raising the bar on performance for every team and individual was an integral part of the overall strategy for future success. They needed to equip leaders with approaches to manage high performance whilst experiencing significant changes, inspire confidence and enable improved consistency.

The Route:

The Outcomes:

Participants felt inspired and eager to implement the approaches learned. With the motivation to make things happen and the increased confidence levels of managers, the organization has experienced more positive attitudes to the changes.

“Most definitely the best programme I and my team have attended. So relevant and perfectly timed, it has given us the inspiration to take on the challenges we face”
PS, Regional Director

18 months after the first event and relationships have also improved and expectations clarified between management levels and “feedback” is no longer in one direction. Consistency in terms of high performance behavior is also evident regarding accountability.

“The business during this period of change is seeing so many real benefits immediately……… feedback has been extremely positive….Many of the tools and concepts learnt are now well embedded within our senior manager populations.  Thank you”
GM, Retail Change Manager